Our Promise At Fastenercore.com , we are committed to being your trusted partner by delivering high-quality fastener products at competitive prices. If you are not fully satisfied with your purchase, we are here to help.

Return Period Our policy lasts 30 days from the date you receive the products. If 30 days have gone by since the delivery of your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns To be eligible for a return:

  1. The item must be unused and in the same condition that you received it.

  2. It must be in the original packaging.

  3. The item must not show signs of use or damage caused by improper handling.

Note: For wholesale/bulk orders, please inspect the goods immediately upon arrival. Any quality discrepancies must be reported within 7 days of receipt.

How to Initiate a Return Please do not send your purchase back to the manufacturer or the shipping address on the package without contacting us first. To start a return, please contact our Customer Service team at: [email protected] We will provide you with the correct Return Warehouse Address and instructions.

Non-Refundable Situations We cannot grant a refund if:

  • The item is returned more than 30 days after delivery.

  • The item is damaged or missing parts for reasons not due to our error.

  • The package is sent to the wrong address or returned without prior authorization.

  • Sale items (Only regular priced items may be refunded).

Refunds (if applicable) Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Shipping Costs for Returns You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping may be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Late or Missing Refunds If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company; it may take some time before your refund is officially posted.

  3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].